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Being a retail sales manager, I would say this behaviour should have been expected. There is no racism in my statement, just an observation over many years and hundreds of customers of this nationality. The big thing now seems to be for them to agree to buy a cell phone, have it activated and get to the end of the transaction, and then threaten to cancel if they aren't given special discounts. These customers are engineers, drive Mercedes, and wear far too much cologne.
Someone should have seen this coming. Maybe Chandhock should go talk to them... At least he would then have some contribution to the sport.