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@FANTICMAN240 sorry but you clearly no very little about BT yourself. Firstly the cabling is down to Openreach which was spun off from BT by the regulators and is effectively a separate company. Secondly when a new house is built any decent builder will put in cabling and ducting to the nearest POP. This is usually a green cabinet in the street. New developments usually have their own cabinet.
Where problems really arise is when the ducting and infrastructure hasn't been installed by the developer. Openreach may have problems getting wayleave from the local authority to do the civils to lay the cable to the house. This is particularly the case where new roads have protection orders on them which prevent utilities from digging them up except in an emergency.
I suspect your friend really has an argument with the developer rather than BT.